One point of coordination
Multiple trades with clear responsibilities towards facility management.
NACE / ANNUAL MAINTENANCE CONTRACTS
Annual maintenance.
Built around your facility.
Maintenance and facility operations in Jeddah. Technical teams, preventive plans, work orders, asset records and reports, with scope and responsibilities clear from the start.
- Technical teams
- Preventive maintenance
- Agreed SLA
- Asset register
- Operational reports
Resident team · Scheduled visits · Hybrid model — as agreed in the scope
Technical teamsPrevention & follow-upDocumented assetsClear reports
WHY NACE?
Organised maintenance.
A clearer view of your facility.
Recurring faults have a history, a cost and an operational impact. A NACE contract connects the team, asset, work order and report so facility management can follow what happens.
Asset care
Downtime tracking
Operational continuity
Clear reports
Technical recommendations
Cost review
A traceable record
Assets, requests and visits documented in agreed, reviewable records.
A contract built for operations
Staffing, prevention, service levels and reporting are scoped to the site.
01 CONNECTED SCOPE
What goes into your annual maintenance contract?
Eight connected components. Open each to see what we agree with you; the proposal and contract then define inclusions and exclusions.
ANNUAL MAINTENANCE CONTRACTOne contract.
One contract.
A clear operating workflow.
From the technician on site
to the management report
Manpower
Resident staff or scheduled visits, with defined skills, coverage and supervision.
Agreed outputs: Staffing plan, attendance schedule, cover and escalation.
Preventive Maintenance
Planned inspection and maintenance based on asset type, condition and manufacturer guidance.
Agreed outputs: Asset list, checklists, frequencies and completion records.
Work Orders
Corrective maintenance work orders: log, classify, assign and follow faults through to closure. Emergency coverage is defined in the contract.
Agreed outputs: Request channel, assigned owner, action and closure approval.
SLA
Agree priorities, coverage hours, response targets and escalation before operations begin.
Agreed outputs: What is critical, when does the response clock start, and who follows up?
Asset Register
An asset ID connects its location, condition, visits and warranty; QR tagging is included when agreed.
Agreed outputs: An asset register, consistent fields and defined update ownership.
Spare Parts
Confirm specifications, cost and approval before supply and installation, within agreed authority.
Agreed outputs: Inclusions, exclusions, approvals, supply records and warranty documents.
Reporting
Visit reports and a periodic summary covering completed work, open items, findings and recommendations.
Agreed outputs: Inspection findings, work order status, next plan and cost review.
Cost Control
Track labour and material costs per asset and review repeat faults with facility management.
Agreed outputs: Escalation, periodic review and a history supporting repair or replacement decisions.
We start with your facility’s needs, then define responsibilities and cost boundaries.
Discuss a contract for your facility02 TEAM & TRADES
Connected maintenance trades.
One agreed scope.
Agree the trades, staffing levels, supervision, hours and cover before the contract starts.
Resident team
On-site coverage for assets and daily requests, with agreed staffing and hours.
Scheduled visits
Planned preventive visits with a defined route for requests between visits.
Hybrid operation
Fixed staffing or visits, with specialist support and approved additional work.
Air conditioning
Inspection and maintenance of cooling, ventilation and ductwork.
Electrical & lighting
Panels, circuits, lighting and fault diagnosis.
Plumbing & pumps
Water, drainage, tanks and pumps.
Lifts
Coordination with the specialist provider as scoped.
Fire systems
Follow-up through qualified specialists against requirements.
Cleaning & floor care
A programme for facilities and shared spaces.
Pest control
A site-specific plan with the specialist provider.
Landscaping care
Green areas and irrigation care where included.
Minor repairs
Doors, ceilings, floors and painting.
We assess schools, universities, hotels, serviced apartments, offices, retail, warehouses and multi-site operations against their assets and operating requirements.
Biomedical equipment and specialist systems are assessed separately against equipment, client requirements and approvals. Inclusions and exclusions are agreed before contract award.
03 NACE PROJECT RECORDS
Real sites. Documented scopes.
Examples from the current project register. Open a project to review its recorded scope.
Obhur — Jeddah
MUTUAL Café
Annual maintenance for HVAC, electrical, plumbing and general upkeep, with fault follow-up.
View project recordResidential buildings & showroom — Jeddah
Mueen Human Resources
Maintenance for residential buildings and the Prince Sultan Street showroom, covering HVAC, electrical and plumbing.
View project record
Building & HVAC maintenance
Alkawther
54 air-conditioning units in the recorded scope, alongside general upkeep, prevention and fault follow-up.
View project record04 ASSETS · WORK ORDERS · REPORTS
Asset register & tagging.
Every asset identified. Every visit recorded.
We use the agreed records and tools, or your existing system. These examples explain the outputs; they are neither actual client data nor an automatically included software platform.
ASSET REGISTER & TAGGING
One record.
The asset’s history.
- Asset ID and location
- Inspections, visits and work orders
- Warranty, parts and documents
- Photos, findings and recommendations
QR or barcode tagging when scoped, using the agreed recording and reporting tools.
ASSET REGISTER / AHU-04
Air handling unit
An asset ID connects visits, parts and warranty information in one history.
Example record fields- Location
- Roof — Zone B
- Condition
- Updated after inspection
- PM plan
- Frequency per approved plan
- Warranty
- Supplier · term · documents
Asset ID + QR when agreed + visits, materials and recommendations
WORK ORDER / WO-0248
A request linked to the asset
Reduced air-handling performance — a fictional example of the request workflow.
Example status: awaiting approval- Assignment
- Trade and assigned technician
- Diagnosis
- Finding, readings and photos
- Spare parts
- Specification, cost and approval
- Closure
- Test, report and client sign-off
Log request, response and action times, then update the asset history.
MONTHLY OPERATIONS REPORT
A clear management view
A periodic view of completed work, deferred tasks and cost. Performance indicators are calculated from approved records.
Report structure — no actual results- Prevention: planned, completed and deferred work, with reasons.
- Requests: open, closed and repeat faults, with SLA status.
- Cost: labour and parts by asset, plus approved additional work.
- Action: critical findings, recommendations and the next plan.
From asset to operating history
- 01Asset
- 02Inspection
- 03PM
- 04Work order
- 05Execution
- 06Report
- 07Cost
- 08History
How does a request move forward?
- 01Request
- 02Classification
- 03Assignment
- 04Inspection
- 05Execution
- 06Closure
- 07Asset history
The request channel is agreed at mobilization. Each request records the issue, location and asset before assignment; out-of-scope work requires approval.
05 PREVENTION & CONTINUOUS REVIEW
Preventive maintenance,
before a fault.
Start with asset inventory, condition, operational criticality and manufacturer guidance. Then agree inspection tasks, frequency, work windows and sign-off.
An asset-based planInspection, readings, cleaning, adjustment and servicing appropriate to the system, rather than an undefined general visit.
A record for every visitCompleted tasks, findings, photos, recommendations and any corrective work order required.
Review before repeatingReview repeat faults and deferred work to refine the plan and budget.
- 01Plan
- 02Prevent
- 03Respond
- 04Repair
- 05Report
- 06Review
06 SERVICE LEVELS & ESCALATION
A clear response
starts with the right priority.
An SLA defines what follows a request: its priority, coverage hours, response target and escalation path.
Critical
An essential asset stops, or there is a major operational or safety impact.
AGREED IN THE CONTRACTEmergency channel, coverage, escalation and safe containment.
Operational
A material fault can be temporarily contained without a full facility shutdown.
AGREED IN THE CONTRACTTreatment priority, team and restoration plan.
Planned
A non-critical finding or a task within planned visits.
AGREED IN THE CONTRACTVisit date, materials and completion approval owner.
Response time is not repair time. Repair duration depends on parts, approvals and asset condition; the contract defines these details.
Escalation path
- 01Technician
- 02Supervisor
- 03Maintenance manager
- 04NACE management
07 PARTS · COST · SCOPE BOUNDARIES
Resolve the fault.
Review why it keeps recurring.
Link labour and material costs to the asset and work order to review repeat repairs and discuss replacement. Periodic review supports maintenance priorities and budget planning.
PM completion
Planned versus completed
Repeat faults
By asset and fault type
Service levels
Response within coverage
Asset costs
Labour, parts and extras
Agree performance indicators and cost targets after assessing asset condition and establishing a baseline; measure them from actual records.
Defined within the scope
- Included assets, sites and trades.
- Staffing, visits, prevention, requests and coverage hours.
- Reports, recording tools and update ownership.
- Material and parts allowances, and prior approval requirements.
Items requiring a specific line or approval
- Equipment replacement, capital work or out-of-scope tasks.
- Spare parts not expressly included in the contract.
- Out-of-hours coverage and specialist providers.
- Licences, software and biomedical equipment work if requested.
Specify part←
Quote & cost←
Approve←
Supply & fit←
Test & record
How are warranties and supply handled?
Supplier details, warranty term, documents and service history are linked to the asset. Claims follow supplier or agent terms. Client-supplied equipment remains under the supplier or manufacturer warranty; NACE service warranty follows the proposal or contract.
SUPPLY · INSTALLATION · OPERATION
From supply
to operation.
Start with site requirements, then supply, installation and testing, with warranty documents and service records.
- Supply and installation of scoped air-conditioning systems.
- Ductwork, copper, insulation, drainage and electrical connections.
- Planned servicing, cleaning, leak checks and performance testing.
08 COMMERCIAL MODELS
Flexible contracts.
Shaped around your needs.
We review these options after understanding your scope. No model suits every site, and staffing count alone does not define contract cost.
Annual fixed sum
Lump SumFor a known scope with defined assets, visits and outputs.
Agree scope boundaries and exclusions before fixing the price.
Framework agreement
Framework AgreementFor recurring services or multiple sites under agreed terms and item rates.
Define ordering, approvals and measurement for each task.
Staffing or technical hours
Manpower / Man-HourWhere specific skills and operating hours drive the requirement.
Clarify supervision, cover arrangements and materials.
On demand
On-DemandFor occasional requests without a fixed annual programme.
Confirm scope, price and availability for each request.
Fixed scope + additional work
HybridFor fixed preventive work and coverage plus approved extras.
Separate the fixed component, extras and their approval route.
09 MOBILIZATION
From site survey
to agreed operations.
Mobilization turns the proposal into an actionable operating plan and makes responsibilities clear before service starts.
- 01Site survey
- 02Asset survey
- 03Scope
- 04Manpower
- 05SLA
- 06PM plan
- 07Mobilization
- 08Go live
Start-up outputs: an initial asset register, contact owner, staffing and visit plan, request channel, and reporting and approval process.
Quality, health, safety & environment framework10 BEFORE YOU SIGN
Answers to help
define your scope.
How is an annual business maintenance contract priced?
Pricing follows a review of sites, assets and their condition, operating hours, trades, staffing, scheduled visits and included materials. Share your scope or BOQ and asset register, if available, for a proposal with clear pricing, inclusions and exclusions.
Which facilities can be assessed for a maintenance contract in Jeddah?
We assess offices, showrooms, retail, schools, universities, hotels, serviced apartments, warehouses and multi-site facilities. Each scope is agreed after reviewing assets, operating requirements and specialist providers needed.
Does the contract include every trade and all spare parts?
The scope and inclusions schedule define this. Assets, trades, visits, materials and spare-parts responsibilities are agreed in writing; they are not automatically included in every contract.
Can the contract include a resident team or several sites?
Resident staffing, scheduled visits or a hybrid model are assessed against assets, operating hours, site count and locations. Supervision, coverage and cover arrangements are specified in the proposal.
What is the difference between preventive and corrective maintenance?
Preventive maintenance is planned inspection and servicing under the asset plan. Corrective maintenance follows a fault or finding, with diagnosis, repair and retesting.
How are response times set?
The SLA considers priority, asset criticality, coverage hours, location and resources. Response time differs from repair time, which may depend on parts or further approvals.
Do we need to buy a new asset or work order system?
The recording and reporting tools are agreed with the client, and an existing client system can be used. The examples on this page do not automatically include a software platform or licence.
What is needed to start the contract assessment?
Share the facility type, city, number of sites, operating hours and main systems. Include an asset register, scope of work or BOQ if available; we then determine the survey needs and review the scope and proposal with you.
START WITH A CLEAR SCOPE
Start with a clear contract.
Let’s assess your facility.
Send the information you have. We review the need and agree the survey and next step; a long form is not required to start the conversation.
maintenance@njoudest.com.sa