Frequently asked questions
Before Requesting Service.
Which AC services does NACE offer in Jeddah?
Services include AC supply, installation, removal, relocation, maintenance, cleaning and washing; copper pipework, insulation and associated electrical work; ductwork, ventilation and preventive contracts according to the site scope.
Which types of air conditioners do you service?
Depending on the case, our scope covers split, window, floor-standing, package, concealed, cassette and central AC units.
How long is the AC installation and cleaning warranty?
Installation workmanship is warranted for one year, and deep cleaning for three months against dripping directly related to the service. Repair warranties may reach 60 days depending on the work, with final terms approved in the quotation or contract.
What happens if the air-conditioning unit was supplied by NACE?
NACE is the client’s point of contact, coordinating and following up warranty claims with the supplier or agent according to equipment condition and the warrantor’s terms.
Do you carry out ductwork and ventilation works?
Yes. Scope may include duct fabrication, installation, maintenance and cleaning, insulation, connections, air outlets, and operation and balancing tests following a site inspection.
Who is Eng. Saeed Ahmed Azh and what is his role at NACE?
Eng. Saeed Ahmed Azh is a NACE team member, Business Partner and HVAC and Refrigeration Department Manager in Jeddah. He manages HVAC projects, ductwork, supply and installation. His qualifications include a BS in HVAC Design Technology from Pennsylvania College of Technology, USA (2019), and SCE Associate Engineer accreditation in HVAC Engineering Technology.